Once you know what questions need to be included, identify the areas they belong to so you can organically answer questions related to common queries. Involve your customer service staff by asking them which questions they answer the most and what issues are the most common. If you have a log of customer interactions, look at the most common reasons clients call. A good FAQ page will have questions that are frequently asked and must avoid including unnecessary information.Ī great way to do this is by using real data.
#FAQ SAMPLE PAGE FOR E COMMERCE HOW TO#
Here’s how to build a great FAQ page, step by step: Step 1: Choose which questions you’ll answerĪlthough this step sounds obvious, it can easily be overlooked. Users will typically contact customer support after trying to find answers to their questions themselves.įAQ pages can also increase customer value by answering customer questions as quickly as possible, without long phone waits or interaction with representatives.Ī good FAQ page increases customer success by giving the user the agency to answer their questions and letting employees focus on issues that users can’t resolve by themselves. The FAQ page usually plays an important role in clarifying information about common issues and processes and helps users satisfy their curiosity and solve issues by themselves.įAQ pages are incredibly important to save time for both users and employees. What Is an FAQ Page and Why Is It Important?Īn FAQ, or “Frequently Asked Questions” page, is a space where a brand or company answers important information about their business that is of the interest of its clients and users. In this article, you’ll learn how to build an FAQ page that your clients will love to read and your staff will love to reference.īy the end of the article, you’ll know how to build a perfect FAQ page to answer your customer’s questions and streamline your customer service process.
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